Enterprise Services
Enterprise Services
Enabling Improved Customer Experiences
Enabling Improved Customer Experiences
Industry leading, innovative solutions for Enterprise-level Information Technology (IT).
Achieve Your Goals
with our Capabilities
We provide innovative solutions for Enterprise-level IT encompassing LAN/WAN, applications, and communications. By adopting human-centered design techniques we can help you to deliver outcomes tailored to your needs, resulting in improved customer satisfaction.
Capabilities
Capabilities
Service Desk
Improve Customer Satisfaction scores with our Service Desk solutions. We use innovative technology and tools, combined with industry best practices to drive a strong operating model. Incident Management and reporting dashboards enable quick resolution for all issues and requests. Digital dashboards provide agents with real-time visibility into trends and agent productivity. Our streamlined approach will ensure efficient resolution for your end users.
Contact Center
Elevate your customer experience with our Contact Center solutions. Using cloud-based technology, we implement omnichannel solutions that will provide your users with a seamless experience across voice and chat. A cloud-based approach will deliver more efficient and effective customer support, boosting productivity of the agents. Call center analytics and reporting will provide you with the data to make informed business decisions.
CRM
Improve business relationships by personalizing your customer journey with our intuitive cloud-based CRM solutions. We will work with you to standardize and streamline processes to better manage your relationships and interactions across your customer base. Eliminate costly legacy systems and transform your technology environment. Use intelligent analytics to proactively improve performance and better understand your customer base.
Continuous Improvement
Unlock operational efficiencies using industry-leading best practices to solve complex challenges. Using our experience and knowledge, we can help you generate ideas and prioritize goals. With our Human-Centered Design approach we use techniques to create buy-in and set you on a path for continuous improvement.
Our Team
Our Team
Geoff Vaughan
SENIOR Vice President
Technology SERVICES Group
Corey Chambliss
Managing Director,
Growth & Strategy
Technology SERVICES Group
Kathryn Schalla
TECHNOLOGY SOLUTIONS DIRECTOR
Technology SERVICES Group
Contact Us
Let’s Partner Together
If you are interested in learning more about our Enterprise Services offerings or have questions, please reach out below!
