Human-Centered Design

Human-Centered Design

Drive change and innovation
by putting the user first

Drive change and innovation by putting the user first

Enable rapid iteration of challenges to produce user-driven solutions.

Achieve your goals with our proven process

Have you ever wondered why an app felt clunky or cumbersome to use even though it seemed to have the features you needed? Have you repeated the same user errors with an app even though you’ve used it many times? Have you spent months learning to use an app only to forget how to use many of the features? These are all examples of poor Human-Centered Design (HCD) and its impact on user performance. HCD is a proven and viable approach that emphasizes optimizing technology for humans, rather than relying on them to effectively adapt to and employ the technology.

We anchor our HCD approach to our Solution Design Framework, which we apply to all work we do. This integrated set of methodologies, tools, and techniques enables effective and iterative collaboration with key stakeholders across our customers’ environments to clearly define the set of challenges and the “definition of done” for all outcomes.

Our Solution Design Framework

Our Solution Design Framework

Assess

Gain a deep understanding of the challenge from a holistic and human-centered perspective.

Co-Create

Transform insights and definte the art of the possible through collaboration and co-creation.

Prototype

Design and validate solution through research, testing, and iterating ideas.

Scale

Implement and scale solutions to foster continuous development.

Our Team

Our Team

Geoff Vaughan

Geoff Vaughan

SENIOR Vice President
Technology SERVICES Group

Corey Chambliss

Managing Director,
Growth & Strategy
Technology SERVICES Group

Contact Us

Let’s Partner Together

If you are interested in learning more about our Enterprise Services offerings or have questions, please reach out below!