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Enterprise Services

Enabling Improved Customer Experience

Industry-leading, innovative solutions for Enterprise-Level Information Technology (IT).

We provide innovative solutions for Enterprise-Level IT encompassing LAN/WAN, applications, and communications. By adopting human-centered design techniques, we can help you deliver outcomes tailored to your needs, resulting in improved customer satisfaction.

Service Desk

Modernize and transform the service experience gaining real-time insights.

Improve Customer Satisfaction scores with our Service Desk solutions. We use innovative technology and tools, combined with industry best practices to drive a strong operating model. Incident Management and reporting dashboards enable quick resolution for all issues and requests. Digital dashboards provide agents with real-time visibility into trends and agent productivity. Our streamlined approach will ensure efficient resolution for your end users.

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Contact Center

Deploy and operate a quality Contact Center solution, the heart of customer engagement.

Elevate your customer experience with our Contact Center solutions. Using cloud-based technology, we implement omnichannel solutions that will provide your users with a seamless experience across voice and chat. A cloud-based approach will deliver more efficient and effective customer support, boosting productivity of the agents. Call center analytics and reporting will provide you with the data to make informed business decisions.

Customer Relationship Management (CRM)

Implement and maintain CRM solutions and improve customer interactions and business relationships.

Improve business relationships by personalizing your customer journey with our intuitive cloud-based CRM solutions. We will work with you to standardize and streamline processes to better manage your relationships and interactions across your customer base. Eliminate costly legacy systems and transform your technology environment. Use intelligent analytics to proactively improve performance and better understand your customer base.

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Continuous Improvement

Adopt industry best practices to deliver, support, and improve IT services.

Unlock operational efficiencies using industry-leading best practices to solve complex challenges. Using our experience and knowledge, we can help you generate ideas and prioritize goals. With our Human-Centered Design (HCD) approach, we use techniques to create buy-in and set you on a path for continuous improvement.

Our Team

Geoff Vaughan Headshot
Geoff Vaughan
Senior Vice President, Mission & Technology
Corey Chambliss Headshot
Corey Chambliss
Managing Director, Growth & Strategy (M&T)
Kathryn_Schalla
Kathryn Schalla
DIRECTOR, TECHNOLOGY SOLUTIONS (M&T)

Contact Us

Contact us to learn more about our capabilities and the benefits of working with an Alaska Native Corporation (ANC).

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